Cancellation and Refund Policy

  • 1. Order Cancellation

    ✅ Cancellation Before Shipment

    Orders can be cancelled only before the product has been shipped.

    If you wish to cancel your order, please contact us as soon as possible with your Order ID.
    Once the cancellation request is approved, the refund will be processed as per our refund policy.

    ❌ Cancellation After Shipment

    Once an order has been shipped or dispatched, cancellation is not permitted under any circumstances.

    ❌ Customised Products (Strict Policy)

    Customised / personalised products cannot be cancelled, returned, or refunded once the order is placed.

    This includes (but is not limited to):

    • Products customised with a child’s name

    • Personalised worksheets, books, or printables

    • Any product created specifically based on customer input

    Please review all customisation details carefully before confirming your order.

    2. Refund Policy

    Eligible Refunds

    Refunds are applicable only if:

    • The order is successfully cancelled before shipment

    • There is a duplicate or excess payment

    • The product received is damaged or incorrect (reported within 48 hours of delivery with proof)

    Non-Refundable Situations

    Refunds will not be issued in the following cases:

    • Cancellation requested after shipment

    • Customised or personalised products

    • Delay caused by courier partners

    • Change of mind after shipment

    • Incorrect address provided by the customer

    3. How to Request Cancellation or Support

    To request a cancellation or report an issue, contact us at:

    📧 Email: customeroflaadan@gmail.com
    📱 WhatsApp: +91 94873 18506

    Please include:

    • Order ID

    • Registered email or phone number

    • Reason for request

    4. Policy Updates

    Laadan Kids reserves the right to update or modify this policy at any time without prior notice.
    Changes will be effective immediately upon posting on this page.